REGULATORY DOCUMENTATION

Effective Date: January 1, 2026

1. Data Controller

ResponsiveGrowthLab, located at C. Barlovento 31, Playa Honda, San Bartolome, Las Palmas, Espana, Espana, is the data controller responsible for the processing of personal data collected through this website.

2. Data We Collect

We collect personal data that you voluntarily provide when using our contact forms or communicating with us. This includes: name, email address, phone number, and any additional information contained in your message transmissions. We also collect technical data automatically including IP addresses, browser type, operating system, and pages visited through standard server logging.

3. Legal Basis for Processing

Your data is processed under Article 6(1)(b) of the EU GDPR (performance of a contract or pre-contractual measures) and Article 6(1)(f) (legitimate interests in responding to inquiries and improving our services). We do not process special category data as defined in Article 9 of the GDPR.

4. Data Retention

Personal data submitted through contact forms is retained for a maximum of 24 months from the last interaction. Server log data is automatically purged after 90 days. You may request earlier deletion at any time by contacting [email protected].

5. Data Sharing

We do not sell, trade, or transfer your personal data to third parties. Data may be shared with: hosting infrastructure providers (solely for website operation), email service providers (solely for responding to your communications), and legal authorities when required by law.

6. International Transfers

As we operate within the European Economic Area (EEA), your data is primarily processed within the EEA. If any data transfer outside the EEA occurs, we ensure appropriate safeguards are in place under Chapter V of the GDPR, including Standard Contractual Clauses where applicable.

7. Your Rights

Under the EU GDPR, you have the right to: access your personal data (Article 15), rectification of inaccurate data (Article 16), erasure of your data (Article 17), restriction of processing (Article 18), data portability (Article 20), and objection to processing (Article 21). To exercise any of these rights, contact [email protected] with subject line "GDPR Request."

8. Right to Lodge a Complaint

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos) at https://www.aepd.es if you believe your data protection rights have been infringed.

9. Data Security

ResponsiveGrowthLab implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with Article 32 of the GDPR.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

2. Cookies We Use

Essential Cookies: These are strictly necessary for the website to function. They enable core features such as session management and security. These cookies do not require consent under the ePrivacy Directive (Article 5(3)).

Preference Cookies: These remember your settings and choices (such as cookie acceptance) to provide a personalized experience. They are set only when you explicitly interact with the site.

3. Third-Party Cookies

We do not use third-party tracking cookies, advertising cookies, or analytics cookies that personally identify you. Embedded content (such as Google Maps) may set their own cookies according to their respective privacy policies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may impair website functionality. You can also clear cookies stored by this website at any time through your browser's privacy settings.

5. Consent

Upon your first visit, a cookie acceptance banner is presented. Your acceptance is recorded in localStorage and persists until you clear your browser data or explicitly revoke consent by clearing site data.

1. Project Milestones

ResponsiveGrowthLab operates on a milestone-based payment structure. Projects are divided into clearly defined phases with associated payments. Work begins only after the initial milestone payment is received.

2. Cancellation Before Work Begins

If you cancel a project before any work has commenced (within 48 hours of payment), you are entitled to a full refund minus a 5% administrative processing fee. Refunds are processed within 10 business days to the original payment method.

3. Cancellation During Active Work

If a project is cancelled after work has begun on a milestone, the completed work for that milestone is non-refundable. Any advance payment for subsequent, unstarted milestones will be refunded in full. A detailed work log is maintained to ensure transparent accounting.

4. Revision Policy

Each service tier includes a defined number of revision cycles (typically 2-3 rounds). Additional revisions beyond the included scope are billed at an hourly rate communicated in advance. Revision requests must be submitted within 14 days of deliverable receipt.

5. Force Majeure

In circumstances of force majeure (including but not limited to natural disasters, government restrictions, or extended infrastructure failures), project timelines may be adjusted. Neither party shall be liable for delays caused by force majeure events.

6. Dispute Resolution

Any disputes arising from our services shall first be addressed through direct communication. If resolution cannot be reached, disputes shall be submitted to the jurisdiction of the courts in Las Palmas, Espana, Espana. We are committed to resolving all matters amicably and in accordance with EU consumer protection directives.

1. Scope of Services

ResponsiveGrowthLab provides web design, visual identity, and digital interface engineering services as described in individual project proposals. Each engagement is governed by a specific proposal document that forms an integral part of this agreement.

2. Intellectual Property

Upon full payment, all intellectual property rights for deliverables created specifically for the client are transferred to the client. ResponsiveGrowthLab retains the right to display completed work in its portfolio unless explicitly restricted in the project agreement. Pre-existing tools, frameworks, and methodologies used in project execution remain the property of ResponsiveGrowthLab.

3. Client Responsibilities

The client is responsible for: providing timely feedback within agreed review windows, supplying all necessary content (text, images, brand assets) in approved formats, designating a single point of contact for project communications, and ensuring they have the legal authority to commission the work.

4. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the project engagement. This obligation survives termination of the agreement for a period of 24 months.

5. Limitation of Liability

ResponsiveGrowthLab's total liability under any engagement shall not exceed the total fees paid by the client for the specific project. We shall not be liable for indirect, consequential, or incidental damages including but not limited to loss of profits, data, or business opportunity.

6. Governing Law

This agreement is governed by the laws of Spain and the European Union. Any legal proceedings shall be conducted in the courts of Las Palmas, Espana, Espana.

7. Contact

For any questions regarding these terms, contact ResponsiveGrowthLab at [email protected] or visit us at C. Barlovento 31, Playa Honda, San Bartolome, Las Palmas, Espana, Espana.